POLICIES

Refund Policies

Last updated: January 2026

1. Nature of Digital Products

All products sold by Buildpreneur are digital products delivered electronically. Our catalogue includes, but is not limited to:

  • PLR — Private Label Rights Products
  • MRR — Master Resell Rights Products
  • Digital & Canva Templates
  • AI Prompts & Notion Templates
  • Shopify Themes & E-books
  • Digital Courses & Business Resources
  • Software Tools & Downloadable Bundles

📦 Because our products are delivered instantly after successful payment, they cannot be "returned" in the same way physical goods can. Please read the policy below carefully before purchasing.

2. General Refund Policy

Due to the instant delivery and downloadable nature of our products, all sales are considered final.

Once access has been granted or a download has been made available, we generally do not offer refunds, exchanges, or cancellations. Please review product descriptions carefully before completing your purchase.

3. When We May Issue a Refund

Although refunds are generally not available, we may — at our sole discretion — approve a refund under the following circumstances:

  1. You were charged multiple times for the same order
  2. You accidentally purchased the same product more than once
  3. You were unable to receive the product due to a verified technical issue on our platform that we were unable to resolve within a reasonable timeframe
  4. We mistakenly delivered an incorrect product and could not provide the correct one

🔍 Each request is reviewed individually. Meeting one of the above conditions does not guarantee approval — we assess every case on its own merits.

4. Situations Not Eligible for Refunds

Refunds will not be issued for the following reasons:

Reason Eligible?
You changed your mind after purchasing ❌ No
You no longer need the product ❌ No
You purchased the wrong product ❌ No
You misunderstood the product description ❌ No
You expected different business or financial results ❌ No
You lack the software required to use the product ❌ No
You found a similar product elsewhere ❌ No
You did not read the product description before purchasing ❌ No
You are dissatisfied with the work required to customise the product ❌ No
You simply decided not to use the product ❌ No

⚠️ Not reading the product description before purchasing is not grounds for a refund. All product details, requirements, and licence terms are visible on the sales page prior to checkout.

5. Product Compatibility

Some products require third-party software or services, including:

  • Canva — for template editing
  • Shopify — for theme installation and use
  • Notion — for template customisation
  • Adobe Products — for asset editing
  • ChatGPT & other AI platforms — for prompt usage
It is your responsibility to ensure you have access to any required software before making a purchase. Refunds will not be provided because a third-party platform changes its features, pricing, or availability after your purchase.

6. Download & Access Issues

If you experience problems accessing your purchase, contact our support team first. We will make every reasonable effort to:

  1. Restore download access
  2. Replace corrupted or incomplete files
  3. Resolve technical delivery issues
  4. Provide updated download links where appropriate

🛠 Technical assistance is always our first priority before a refund is considered. Most access issues can be resolved quickly — please give us the chance to help.

7. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue:

  • Your access to purchased products may be suspended or terminated
  • Your Buildpreneur account may be restricted or permanently closed
  • We reserve the right to provide purchase and delivery records to your payment provider to contest the dispute

⚠️ We strongly encourage customers to contact us first at inquiry@buildpreneur.io so we can work towards a fair resolution — before initiating any dispute with your bank or payment provider.

8. Fraud Prevention

To protect our customers and our business, Buildpreneur reserves the right to refuse refunds where we reasonably believe there has been:

  • Fraudulent activity of any kind
  • Abuse of refund requests — e.g. repeated claims across multiple orders
  • Account sharing — providing login access to others
  • Unauthorised redistribution of products
  • Attempts to obtain products without payment

9. How to Request a Refund

If you believe your purchase qualifies under Section 3 of this policy, contact us within 14 days of your purchase date. Your request must include:

  1. Your full name
  2. The email address used for the purchase
  3. Your order number or receipt
  4. The product name
  5. A detailed explanation of your request and why you believe it qualifies
Requests that do not include sufficient information may take longer to process or may be declined pending further details. Contact us at inquiry@buildpreneur.io.

10. Processing Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Step Detail
Refund destination Original payment method only
Processing time 5–10 business days (varies by provider)
Fees & taxes Subject to your payment provider's own policies
Notification You will be notified by email once approved

11. Changes to This Policy

  • We may update this Refund Policy at any time to reflect changes to our products, services, or legal obligations
  • The latest version will always be available on our website
  • Continued use of our products or services after changes are published constitutes acceptance of the updated policy

12. Contact Us

For any questions regarding this Refund Policy or assistance with your purchase, reach out directly:

✉️ We aim to respond to all refund enquiries within 2–3 business days. Please include your order number for the fastest resolution.